Facilities

Elevator Safety

Explore This Section

 

ElevatorElevators are a safe and reliable means of transportation when used properly; however, equipment issues or improper actions during an emergency can create serious safety risks. Following established elevator safety procedures helps protect building occupants, visitors, and emergency responders while ensuring incidents are addressed safely and efficiently. 

Purpose

Ensure safe response to elevator entrapments and immediate notification of emergency responders.

Any occupied elevator entrapment shall be treated as an emergency requiring an immediate 911 call and CSFD response. No employee shall attempt an elevator rescue.

Scope

This procedure applies to all employees, contractors, visitors, and building occupants at company facilities.

Emergency Procedure

Report of Entrapment

When notified that an elevator is stuck with occupants inside:

  • Gather the following information:
    • Building Name and Address
    • Elevator location
    • Number of occupants trapped
    • Known injuries or medical concerns
    • Ability of occupants to communicate (if applicable)

Contact Campus Safety (719-389-6911)

Campus Safety will:

CALL 911 IMMEDIATELY AND REQUEST COLORADO SPRNGS FIRE DEPARTMENT RESPONSE FOR ELEVATOR ENTRAPMENT

  • Provide:
    • Exact facility address
    • Elevator location within the building
    • Number of trapped occupants
    • Any reported medical conditions, injuries, or distress

Contact 91自拍 Facilities Services

  • Call:
    • Normal Business Hours (M-F 8am – 5pm)
      • Facilities Services (719)389-6568
    • After Hours, Weekends and Holidays
      • Central Plant (719)389-6522 or (719)646-6460
    • Notify the person on the phone of an entrapment emergency and provide the following information:
      • Building Name and Address
      • Elevator location
      • Number of occupants trapped

 Communicate with Occupants

    • Establish verbal communication with trapped occupants.
    • Reassure occupants that CSFD has been called and is responding.
    • Advise occupants to:
      • Remain calm.
      • Stay away from elevator doors.
      • Avoid attempting self-rescue.
      • Use the elevator emergency phone if available.

 Secure the Area

    • Restrict access to the affected elevator.
    • Prevent use of adjacent elevators if directed by emergency responders.
    • Keep hallways and access points clear for CSFD personnel.

Support Emergency Responders

Upon CSFD arrival:

    • Meet responders at the building entrance.
    • Provide elevator location, occupant information, and access to elevator control spaces as requested.

Notify Elevator Provider (Facilities Personnel)

After calling 911:

    • Contact the elevator maintenance contractor and report the entrapment.
    • Advise them that CSFD has been dispatched.
    • Request a technician response as required by service agreements.

Prohibited Actions

The following actions are strictly prohibited:

    1. Forcing elevator doors open.
    2. Entering the elevator shaft.
    3. Attempting rescue by ANY employees or contractors not specifically authorized and trained for elevator rescue.
    4. Resetting elevator equipment while occupants remain inside unless directed by qualified elevator personnel or emergency responders.

 Post Incident

    1. Document the event.
    2. Report injuries or significant incidents through the 91自拍 incident reporting process.
    3. Coordinate inspection and return-to-service authorization with the elevator contractor before placing the elevator back into operation.
Responsibilities

Employees

  • Immediately report elevator entrapments.
  • Do not attempt rescue operations.

Campus Safety/Security/Facilities Personnel

  • Call 911 immediately.
  • Secure the area.
  • Maintain communication with trapped occupants.
  • Meet and assist responding CSFD personnel.

Environmental Health & Safety

  • Review incidents.
  • Ensure corrective actions are completed.
Report an issue - Last updated: